Account manager/project manager - Toa Payoh
Account Manager / Project Manager
Click2View is an award-winning independent creative content and social media agency in Singapore.
We focus on digital storytelling and multimedia content for large finance and technology companies throughout Asia and the Middle East. We create videos and animations, write articles, produce podcasts, organize virtual and hybrid events, run social and digital campaigns, and more.
Our mission is driven by a passion for great storytelling and continuous creativity—executed profitably to ensure sustainable business growth and personal financial rewards for our team. If you join us, you can expect to learn and grow, be challenged, wear multiple hats, and collaborate with a multicultural, multi-skilled team of passionate content creators.
Role Overview
As the Account Manager / Project Manager, you will have a dual focus:
- Account Management – Building and maintaining strong client relationships,
- Project Management – Working with creative and production teams to ensure on-time,
on-budget content delivery.
You will work very closely with the Account Director to proactively support key client needs,identify opportunities, and ensure smooth project execution.
We value someone who is extremely proactive — anticipating needs before they’re asked, communicating clearly, and keeping all project details organized.
This includes paying close attention to budgets (especially for video production), double-checking details, and following up with stakeholders to clarify what needs to be done.
Key Responsibilities- Client Portfolio & Relationship Management
- Act as a secondary and potentially primary client contact, understanding client objectives, project goals, and overall marketing strategies.
- Proactively suggest improvements, identify new opportunities for account growth, and ensure client satisfaction and retention.
- Conduct or support regular business reviews to align on strategy, budgets, and project progress.
- Strategic Planning & Development
- Collaborate closely with the Account Director (your primary point of leadership and mentorship) and internal teams to develop and refine account strategies.
- Align client expectations with strategic objectives, ensuring both the client’s and agency’s goals are met.
- Project Planning, Budgeting & Execution
- Define project scope, timelines, and budgets in collaboration with the Account Servicing and Creative teams.
- Manage budgets carefully (including video production budgets) to ensure projects are delivered within financial constraints.
- Oversee scheduling, resource allocation, and project workflow—chasing approvals and clarifications where needed to keep projects on track.
- Team Coordination & Task Management
- Collaborate closely with Producers, Content Directors, Creative Leads, and the Traffic Manager to ensure efficient project delivery.
- Assign tasks based on skill sets and availability, and proactively step in to help with administrative or production-related tasks as needed.
- Quality Assurance & Detail Orientation
- Double-check deliverables for accuracy, brand consistency, and alignment with client requirements.
- Implement quality control measures and ensure all content meets the highest standards before final submission.
- Maintain comprehensive project documentation (status reports, budgets, schedules), keeping internal and external stakeholders aligned.
- Reporting & Stakeholder Management
- Track and report project progress, budget utilization, and key performance indicators (KPIs).
- Provide regular status updates, ensuring transparency with clients and internal teams.
- Identify opportunities for additional services and communicate them to leadership for potential business growth.
- Proven experience (2+ years) in account management, project management, or similar client-facing roles—preferably in a content marketing, video production, or creative agency environment.
- Highly proactive, with the ability to anticipate needs and solve problems before they escalate.
- Strong attention to detail and organizational skills, ensuring all tasks and budgets are effectively managed.
- Familiarity with video production processes and associated budgeting.
- Excellent communication skills—able to manage multiple stakeholders and keep everyone aligned.
- Strategic mindset for account growth and tactical execution to manage day-to-day deliverables.
- Degree or Diploma in communications, media, advertising, marketing, or a related field preferred but not mandatory.
- A self-starter who takes initiative without waiting to be asked.
- Someone who can chase down details, budgets, and deliverables—keeping the project owners on track.
- A collaborative leader who can work cross-functionally with creative, production, and finance teams.
- A problem-solver who’s not afraid to speak up, clarify expectations, and keep everyone informed.
- Above all, a candidate who’s excited to work closely with the Account Director and drive client success.
Join Us!
If you thrive in a fast-paced, multifaceted environment where you can wear different hats—from account management to project oversight—and enjoy the challenge of delivering top-notch content while managing budgets and timelines, we’d love to hear from you.
Apply now and be a key part of our growing team in Singapore!