Operations Director (Data Centre Services/ ICT Infrastructure) #73423 - Sengkang

Operations Director (Data Centre Services/ ICT Infrastructure) #73423

• Industry/ Organization Type: ICT Services Provider (Data Centre)
• Position Title: Operations Director
• Working Location: North-East Region
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

• Embody organizational culture, uphold company values, and practice the principles of effective people management.
• Supervise and coach the team on operating various data centre systems and equipment safely and professionally, while advising junior staff on inspection and supervision.
• Set clear team goals and outcomes, facilitate success beyond boundaries, and promote adaptability, learning, talent’s retention and development.
• Assist employees in identifying growth opportunities, developing skills, and creating personal development plans.
• Establish and communicate performance expectations, address any gaps, and monitor progress to ensure objectives are met.
• Facilitate consensus on dependencies, vendor contracts, success metrics, and operational criteria while reviewing SLAs, KPIs, and OKRs to boost efficiency in Inventory and Asset Management.
• Ensure compliance with company service-level agreements by maintaining accountability with building landlords and coordinating cross-functional support for global initiatives like safety assessments.
• Manage budget planning and demand forecasting for the data centre, making fiscal decisions to ensure sound financial practices and overseeing daily operations for efficient inbound and outbound processes.
• Oversee third-party vendor relationships for DBD destruction, ensuring customer data security, and adhere to Environmental Health & Safety protocols, fostering a culture of safety.
• Ensure comprehensive service compliance, maintain high quality, and achieve client satisfaction in line with agreed service levels.
• Cultivate client relationships by setting clear expectations and delivering solutions that surpass them, with a strong focus on customer needs.
• Utilize subject matter expertise to handle issues proactively, ensuring service level agreements are met with minimal disruption.
• Lead weekly FM Operations meetings to address recurring issues, share best practices, and review root cause analyses and postmortem reports.
• Allocate and manage resources effectively for pilot programs and task force participation, advising on additional funding when needed.
• Facilitate the implementation of services, training, and quality audits, ensuring support teams and vendors are well-educated.
• Maintain a broad perspective by embracing diverse viewpoints to drive strategies that align with business goals while fostering a safe, quality-focused environment.
• Delegate responsibilities to promote growth, recognize team achievements, and drive a culture focused on strategic goals and collaboration.

• Bachelor's Degree in IT, Computer Science, Engineering, or a relevant discipline.
• Proven experience in managerial or leadership positions.
• Comprehensive knowledge of networking, hardware, software, and infrastructure management.
• Hands-on experience with designing, building, and managing data centres.
• Familiar with data centre infrastructure components, including servers, racks, cooling systems, power, and storage solutions.
• Excellent understanding of data centre industry standards like ISO 27001, ISO 50001, SS564, etc.
• Ability to guide and manage teams effectively, ensuring efficient and safe operations.
• Exceptional communication and stakeholder management abilities for engaging with clients, vendors, and internal teams.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #73423 on the email subject.

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Rachael Lee | EA Reg No.: R2093131