Geylang - Sales & Account Manager
Reports To: Head of Sales, APAC
Applications: Please send your CV along with your salary expectations to sg_recruitment@gtmaritime.com.
GTMaritime is a rapidly growing SaaS business supplying data focussed software solutions to 17,500 commercial shipping vessels across the globe. GTMaritime are now looking for an experienced Sales & Account Manager to drive Monthly Recurring Revenue (MRR) growth within the APAC regions.
The Sales & Account Manager will be responsible for driving sales growth through optimising existing customer relationships along with driving new business sales throughout the region.
The role would be well suited to a results focused, highly motivated individual who can build long lasting relationships to generate income and maximise profit. This is an excellent opportunity for an experienced, self-sufficient and dynamic individual.
Key Responsibilities- Grow MRR through sourcing and identifying new business leads and assign those to resellers or manage personally where necessary. Identifying key decision makers within maritime companies and establishing strong relationships is key to success.
- Identify opportunities to engage new resellers, agents or direct customers, conducting presentations, demonstrations and meetings to showcase our software solutions.
- Provide clear and concise explanations of how our software products can add value to a customer’s operations.
- Ensure sales activity levels remains adequate to fill the pipeline and create sufficient leads to consistently grow the base.
- Maintain accurate and up-to-date records of sales activities, progression of opportunities, client interactions, and progress toward targets via the inhouse CRM.
- Act as the main point of contact for all your existing end customers or resellers, building strong and long lasting relationships, providing them with a personalised and consultative approach to addressing their needs. Ensure positive relationships are maintained.
- Continuously analyse existing reseller and end customer activity including activations/deactivations and customer support tickets. Where new opportunities within the existing customer base are identified, they are driven with pace to a successful conclusion.
- Ensure there is regular/formal account management of all your existing accounts in order to maximise customer retention through maintaining regular communication, assessing customer satisfaction levels and presenting effectively on account activity, product feedback, product road map and new opportunities.
- Ensure internal business information is effectively utilised to analyse the market and identify opportunities for expansion (For example: untouched geographical locations), ensuring the necessary action is taken to successfully address these opportunities.
- Build and maintain strong working relationships internally, keeping the team information of market developments, feedback on our solutions and technology innovations.
- We believe success in the maritime industry is built on strong personal relationships with our customers. Being able and willing to regularly travel throughout the APAC region, sometime at short notice, to meet customers face to face is key to success. Attendance to key maritime events and exhibitions is essential.
Person specification
Experience
Track record of hands on sales of software solutions.
Maritime industry experience is highly preferable.
Knowledgeable and familiar with Maritime Satcom solutions.
Formal Sales Training is desirable.
Being multilingual is desirable and advantageous for this application.
Zoom / Teams Presentation Delivery experience.
Proven history of sales success both direct and through resellers networks.
Personality
Excellent communicator with a natural ability to build strong, long-lasting relationships.
Intelligent and strategic thinker, who takes an active interest in the Maritime market and can recognise emerging market trends.
Highly self-motivated, resilient and relentless.
Confident, positive and driven individual.