Manager, Key Accounts & Business Development

The Key Accounts Manager will act as a trusted advisor, ensuring client satisfaction and will also support in developing and executing Baker Tilly Singapore's growth strategy and supporting business development initiatives.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key clients, acting as their primary point of contact.
• Conduct regular client meetings to understand their business needs, challenges, and goals.
• Proactively identify and address client concerns and ensure timely resolution of issues.
• Build rapport with key decision-makers within client organizations.

• Identify opportunities to expand Baker Tilly's service offerings within existing accounts, particularly in target sectors such as Fund Management, Sustainability, and Technology.
• Develop and execute account plans to drive revenue growth and achieve sales targets.
• Collaborate with service line leaders to develop tailored solutions that meet client needs.
• Prepare and present proposals and presentations to clients.

• Serve as a client advocate within Baker Tilly, ensuring that client needs are understood and addressed across all service lines.
• Gather client feedback and insights to improve service delivery and enhance client satisfaction.
• Coordinate internal resources to ensure seamless service delivery and client satisfaction.

Market Intelligence:

• Stay informed about industry trends, competitor activities, and client-specific developments.
• Provide insights and recommendations to senior management on market opportunities and client needs.
• Maintain accurate client records and utilize CRM systems to track client interactions and opportunities.

• Work closely with service line leaders, marketing, and other internal teams to ensure alignment and effective service delivery.
• Help to identify and facilitate cross-selling opportunities.
• Provide feedback from clients to internal teams to enable service improvement.

Business Development Support:

• Support the development and implementation of business development plans.
• Manage the lead generation and qualification process.
• Support the marketing of professional services.

• Prepare regular management reports on business development activities.
• Maintain accurate records and documentation.

Skills & Experience:

• Bachelor's degree in business administration, marketing, or a related field
• Minimum of 5 years of experience in key account management or client relationship management and business development within the professional services sector
• Proven track record of building and maintaining strong client relationships
• Strong understanding of the professional services industry and client needs
• Experience in selling professional services and access to a network of corporate and SME customers in Singapore is highly desired
• Experience in building connections and developing marketing initiatives and events
• Strong network within the Singapore business community is an asset
• Excellent communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in CRM systems and Microsoft Office Suite