Senior Manager/ Manager, Events - Toa Payoh - ref. x70063315

We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Senior / Manager, Events to join our team!

As a Senior / Manager, Events we rely on you to:

• Works directly with event organizers to understand their event programs and requirements, providing professional advice and assistance throughout the planning process.
• Conducts venue inspections with organizers or external contractors for planning meetings or event setup.
• Provides menu recommendations or custom menu designs, offering flexibility and opportunities for upselling.
• Coordinates food tastings for organizers of high-profile or special events prior to the event days to ensure customer expectations are met.
• Coordinates audio-visual, floral arrangements, and other event requirements with hotel operating teams.
• Works independently with external vendors to arrange special event details, such as venue theme decoration, entertainment, and more.
• Develops strong relationships with organizers, fostering guest loyalty to encourage repeat business.
• Monitors room block reductions, attrition, and cut-off times, ensuring smooth room management.
• Reviews rooming lists and reservation deadlines with organizers to provide accurate group forecasts.
• Distributes updated rooming lists to the Reservations team for booking and confirmations.
• Coordinates VIP guests’ arrangements and transportation as required.
• Reviews and confirms group billing with organizers before the events.
• Issues external Banquet Event Orders (BEOs) to organizers for each event, confirming final event details and billing arrangements.
• Provides timely and accurate event information to internal departments via Group Resumes and BEOs, ensuring all client requests are met.
• Attends internal event standard meetings or external business meetings as required.
• Engages in post-event conversations with organizers to gather qualitative feedback and encourage responses to the Event Performance Measurement (EPM).
• Shares client feedback or comments regarding operations and services with the events management team and senior hotel management.

Job Requirements:

• Candidate must possess at least Professional Certificate/NiTEC, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.