Technical Account Manager - Geylang
Rahi Systems Geylang Full-time
Are you ready to take on the role of a Technical Account Manager (TAM)? TAMs are vital in connecting our technical team with esteemed clients, ensuring top-notch customer satisfaction and fostering lasting relationships.
As a TAM, your key responsibilities will include:- Providing exceptional technical support to clients throughout their journey
- Hosting informative product training sessions and resolving customer inquiries promptly
- Proactively identifying and resolving issues while suggesting improvements
- Tailoring tech solutions to meet client needs effectively
- Tracking account metrics and sharing product updates with stakeholders
- Advocating for new features and innovative solutions within the company
Key Requirement:
- Minimally 2-3 years experience in social media industry.
- Minimally 3 years of experience in managing post sales engagement with clients and technical support.
- Fluency in Mandarin/Chinese is needed due to client base demand.
You will have strong interpersonal and leadership skills and a proven track record in building relationships. You will have the ability to deliver sales results through leadership, along with:
- Extensive sales, marketing, or account management experience gained within the IT industry
- Knowledge of Vendor Product Strategy & Product offerings
- Communication & customer management skills
- Project Management & good organization skills
- Services orientated
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