Technical Account Manager - Geylang

apartmentRahi Systems placeGeylang scheduleFull-time calendar_month 

Are you ready to take on the role of a Technical Account Manager (TAM)? TAMs are vital in connecting our technical team with esteemed clients, ensuring top-notch customer satisfaction and fostering lasting relationships.

As a TAM, your key responsibilities will include:
  • Providing exceptional technical support to clients throughout their journey
  • Hosting informative product training sessions and resolving customer inquiries promptly
  • Proactively identifying and resolving issues while suggesting improvements
  • Tailoring tech solutions to meet client needs effectively
  • Tracking account metrics and sharing product updates with stakeholders
  • Advocating for new features and innovative solutions within the company

Key Requirement:

  • Minimally 2-3 years experience in social media industry.
  • Minimally 3 years of experience in managing post sales engagement with clients and technical support.
  • Fluency in Mandarin/Chinese is needed due to client base demand.

You will have strong interpersonal and leadership skills and a proven track record in building relationships. You will have the ability to deliver sales results through leadership, along with:

  • Extensive sales, marketing, or account management experience gained within the IT industry
  • Knowledge of Vendor Product Strategy & Product offerings
  • Communication & customer management skills
  • Project Management & good organization skills
  • Services orientated
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