Technical Account Manager - Geylang

Are you ready to take on the role of a Technical Account Manager (TAM)? TAMs are vital in connecting our technical team with esteemed clients, ensuring top-notch customer satisfaction and fostering lasting relationships.

• Providing exceptional technical support to clients throughout their journey
• Hosting informative product training sessions and resolving customer inquiries promptly
• Proactively identifying and resolving issues while suggesting improvements
• Tailoring tech solutions to meet client needs effectively
• Tracking account metrics and sharing product updates with stakeholders
• Advocating for new features and innovative solutions within the company

Key Requirement:

• Minimally 2-3 years experience in social media industry.
• Minimally 3 years of experience in managing post sales engagement with clients and technical support.
• Fluency in Mandarin/Chinese is needed due to client base demand.

You will have strong interpersonal and leadership skills and a proven track record in building relationships. You will have the ability to deliver sales results through leadership, along with:

• Extensive sales, marketing, or account management experience gained within the IT industry
• Knowledge of Vendor Product Strategy & Product offerings
• Communication & customer management skills
• Project Management & good organization skills
• Services orientated