[ref. m62249924] Toa Payoh - Customer Service Officer (Emails) / UP$3800 + Bonus / Contract / East
Location: PLQ
Working hours: Mon - Fri (9am - 6pm)
Job Purpose
To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.
Responsibilities- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
- Provide excellent customer service experience; and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
- 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/2498
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PERSOLKELLY Singapore Pte Ltd- RCB No. 200007268E
- EA License No.
- Reg No: R23117066 (CHEW KIA ZHENG)