#SGunited Jobs Service Desk Engineer/Technical Support Engineer - Geylang

providing 1st line technical support to customers – taking enquiries by phone and email

• dealing with problems for hardware, such as servers, computers and printers, and software programs
• asking questions about the problem and explaining possible solutions
• dealing with common or basic technical issues such as resetting passwords
• using automated diagnostic programs to solve network problems
• updating knowledge bases with details of common problems which customers can view online
• using helpdesk software to log calls with descriptions of issues, progress and solutions
• passing calls to a team of 2nd line support analysts if the problem is more complex
• arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.