Service Desk (Call Center) | $2900 + Allowances | 12/10/9 Hours Shifts - Toa Payoh
APBA TG Human Resource Pte Ltd Toa Payoh Temporary
Responsibilities :
- Deliver initial support for IT-related concerns.
- Provide Level 1 technical assistance.
- Provide First Call Resolution (FCR) technical support via phone and email.
- Receive and answer all users IT service request calls and emails .
- Support the installation and upkeep of desktop systems.
- Provide Live-Chat support.
Requirement :
- Minimum Education: Nitec/Higher Nitec or Diploma
- Minimum 0-1+ years End-User Support Experience, Desktop or Technical Service Desk.
- Customer Service Experience in tech call center environment.
More Information:
- Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
Apply, please kindly email your updated resume to [email protected].
Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)
Web SynergiesToa Payoh
Degree/Diploma in Computer Science, Information Technology, or related field • Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles
Working knowledge and experience...
INTELLECT MINDS PTE. LTD.Bedok, 9 km from Toa Payoh
Job Summary –
A skilled Service Desk Consultant with expertise in troubleshooting and supporting end user queries.
Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts...
Toa Payoh
Responsibilities:
• Multi-Client IT Service Desk Operations:
• Manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.
• Prioritize and assign tickets based on impact, urgency...