[ref. k95014017] Senior / customer service executive - Bukit Merah

Job Scope

Customer service executive use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and ensure quality deliveries.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers and business partners to provide and process information in response to enquiries, concerns and requests pertaining to shipments, quotations and operational matters in a timely and accurate manner and providing excellent customer services.

• Excellent working knowledge of managing sea freight and airfreight - import, export goods and associated documentation
• Prepare quotations, handle enquiries and shipping activities
• Respond to and follow up on sales enquiries
• Service maintain and develop existing / new customers through planned individual account support
• Negotiate for competitive costs from overseas office/agents/Shipping Lines/vendors
• Coordinate with respective stakeholders i.e. customers, agents, carriers, hauliers etc for their import/export/transhipment activities and documentation
• To provide support for sales and marketing activities as required
• Ensure documentation compliance
• Perform cost management
• Any other ad hoc task assigned

• Minimum 'O' Level
• Preferred some years of working experience in the related field for this position
• Good working attitude with a positive mindset, good communications skills, problem/dispute handling
• Knowledge of sea/air shipment procedures/processes
• Basic knowledge of dangerous goods compliance
• Knowledge of portnet/tradenet will be an advantage
• Knowledge of costing/pricing will be an advantage
• Team player, able to work independently with minimum supervision, self-initiated and task-orientated
• Able to work in a fast-paced environment
• Being Able to start work on short notice will be an advantage
• Singaporean encourage to apply

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

Thank you for applying.