Operations Manager #SGUnitedTraineeships #SGUP

Role Description:

The Operations Manager will lead a team of staff members, manage vendor relationships, optimize financial performance, and uphold the shop's reputation as a premier destination for food and beverage offerings.

Specific Responsibilities:

• - Leadership & Team Management: This module develops leadership skills, focusing on team management, creating a positive work environment, and aligning staff with café goals. Trainee will learn motivation, feedback, conflict resolution, communication, and building high-performing teams through collaboration and retention strategies.
• Operational Management: This module covers daily operations oversight, process streamlining, and workflow efficiency.
• Customer Service Excellence: This module focuses on enhancing customer experience, managing feedback, and improving service standards.
• Food Safety & Hygiene: This module ensures compliance with food safety laws and best practices, covering hygiene monitoring, safe storage procedures, and contamination prevention.
• Financial Planning & Budget Control: This module covers budgeting, expense control, and financial performance analysis for improved profitability.
• Inventory & Supplier Management: This module teaches inventory management, including turnover rates, reorder points, waste reduction, and supplier relationship management, encompassing negotiation and order optimization.
• Staff Training & Development: This module focuses on developing and delivering staff training programs, evaluating performance, and fostering a culture of continuous learning.
• POS System & Tech Management: This module covers POS system proficiency, troubleshooting, and integration with other café systems to enhance efficiency.
• Quality Control & Product Development: This module focuses on maintaining consistent product quality through quality control procedures and exploring new product ideas.g skills, conducting performance reviews and setting goals for ongoing development and growth.

Competencies:

1. Leadership and Team Management Training
2. Operational Management & Workflow Optimization
3. Customer Service Excellence
4. Food Safety and Hygiene Standards
5. Financial Planning & Budget Control
6. Inventory & Supplier Management
7. Staff Training & Development
8. POS System and Tech Management
9. Quality Control & Product Development
10. Duration of Traineeships: 6 months
11. Approved Training Allowance: Mature Mid-Career Individuals - $3000
12. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.