[ref. c23123102] Customer Service Ambassadors @ Chinatown Heritage Centre [Shifts & Renewable Contract] - Toa Payoh
About Us
Founded in 2015, Woopa Travels is a new-generation travel agency and destination management company. We reimagine travel by combining adventure with professional storytelling to craft unforgettable journeys for every traveller. Our company manages some of Singapore’s leading tour operator brands: Monster Day Tours, Lion Heartlanders, and UBE.
We’re on a mission to grow even bigger and better — and we’re looking for passionate, enthusiastic individuals to grow with us at Chinatown Heritage Centre.
Why join us?- Be part of a vibrant team shaping the cultural experience for locals and global visitors.
- Gain valuable exposure in both heritage management and tourism operations.
- Learn on the job through real-world customer engagement and cross-functional teamwork.
- Ideal for fresh grads and those keen on a fulfilling career in the travel, tourism, or heritage sector.
What You'll Do
As a Customer Service Ambassador, you’ll be on the frontlines of visitor engagement, ensuring every guest has a smooth and memorable experience at the Chinatown Heritage Centre.
Key Responsibilities:
- Manage ticketing, bookings, tour scheduling, and merchandise sales.
- Deliver excellent customer service and assist with general enquiries.
- Support guided tours by coordinating with guides and preparing visitor groups.
- Maintain the cleanliness, condition, and security of exhibits and equipment.
- Respond to feedback and resolve visitor issues with professionalism.
- Submit daily activity and operations reports to the Centre Director and Manager.
- Participate in staff training, team briefings, and operational updates.
- Handle general admin and ad-hoc tasks as needed.
Must be able to work on weekends and public holidays
What We're Looking For- Excellent communication and people skills.
- Friendly, confident, and attentive to visitor needs.
- Strong multitasking and organisational skills.
- Comfortable in a fast-paced, customer-facing environment.
- Fluent in both verbal and written in English and preferably with an additional language (Mandarin, Malay, Tamil).
- Familiar with MS Office and comfortable using digital tools for scheduling or reporting.
- Background in tourism, hospitality, customer service or cultural heritage.
- Passion for history, storytelling, and cultural experiences.
- Fresh graduates are welcome to apply!