Senior IT Operation Specialist (Infrastructure | Perm) - Toa Payoh

Responsibilities:

• Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
• Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
• Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
• Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
• Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
• Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
• Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
• Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
• Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
• Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.

Requirements:

• Bachelor’s degree in information systems, Computer Science, Engineering or equivalent
• At least 3 years of experience in operations or project management within the ICT industry.
• Experienced in implementing Windows servers and supporting Windows server provisioning, including WSUS, SCCM, GPO, security patching, and hardening tasks.
• Experience with incident management.
• Experience in cloud provisioning for AWS and Azure, with a background in server migration from on-premise to cloud environments.
• Familiar with system administration tasks and competent in operating systems.
• Good to have the technical knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, Service Now, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
• Ability to manage and collaborate effectively with outsourcing vendors.

To apply, please visit www.gmprecruit.com and search for Job Reference: L79XVWRX

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.