Business Operations Assistant Manager - Bedok
Introduction to GoNetZero™
Who we are: GoNetZero™ is a global decarbonisation solution provider helping clients achieve their net-zero goals. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company. It offers comprehensive solutions through its digital platform, and additionally provides verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits.
GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard.
Who we are looking for: Officially launched in November 2022 at COP27, GoNetZero™ has supported over 80 clients across 14 countries on their decarbonisation journeys to date. As a high-growth business looking to deepen its presence in multiple markets, we are looking for candidates who are entrepreneurial: self-driven, self-starters, and interested in creating a lasting impact in the climate technology space.We thrive on adaptability and change, so if you are looking to join a fast-paced, exciting new business, join us!
Key Responsibilities
We are looking for a Sales and Business Operations Manager with a specific focus to drive operational excellence and strategic enhancements for sales planning and business operations processes to join our dynamic team. This role entails enabling planning cadences for our growing business, a seamless operational journey for our internal clients and achieving efficiency and compliance across our processes.
Role and responsibilities- Lead and drive sales operating reporting and meeting cadences, including but not limited to sales performance reports and forecasting, review meetings and data analytics to drive sales results
- Drive adoption and training of CRM system and dashboards with internal business users to maximise impact, insights and continuity for the business
- Drive planning and operations for the content, structure, documentation and overall organisation of leadership and team operating cadences, including but not limited to leadership meetings, offsites, business reviews, all hands sessions
- Efficiently manage and drive excellence for knowledge management, policy frameworks, documentation hygiene to achieve business continuity and compliance
- Lead stakeholder engagement with internal departments to ensure awareness and adoption of new or changed processes, with a focus on education and reinforcement
- Effectively set up, lead and implement change projects as needed by the business to drive improvements and efficiency enhancements for sales and business operations
- Serve as a subject matter expert on sales and business operational processes and be a resource for internal departments to execute with rigor and excellence
- Bachelor’s Degree in a relevant field with 6-8 years of work experience
- Experience with sales software and data analytics tools e.g. CRM, PowerBI required
- Experience in sales operations, sales planning, business planning or corporate planning functions in ecommerce or platform businesses. Experience in the Renewable Energy Certificates or Carbon Management sectors would be an added advantage.
- Experience in setting up, managing and rolling out enterprise-level change projects with the ability to manage and prioritize across multiple projects simultaneously
- Strong stakeholder management skills and ability to influence across the organisation to achieve results, with exposure to senior leadership
- Experience in change management (e.g. Prosci certification) highly preferred
- People manager experience highly preferred
- Self-motivated team player with strong communication and interpersonal skills