Administrative assistant

Job Title: Administrative Assistant

About Us: Mox & Lotus is Asia's premier retailer specializing in trading card games and collectibles. We are dedicated to providing exceptional customer experiences and fostering a vibrant community around hobby gaming.

As a highly reputable player in the industry, we hire based on integrity and aptitude.

Job Location & Hours: We operate from 2pm - 10pm on Mondays to Fridays, 12pm - 10pm on Saturdays, and 12pm to 8pm on Sundays. Full-time and part-time positions available, flexible schedule. Our work location is at 215 Bedok North St 1, #02-85, S460215, a short walk from Bedok MRT.

Key Responsibilities:

Key Duties:

• Data Entry & Record Keeping - Inputting, updating, and maintaining accurate records in databases, spreadsheets, and other systems.

• Order Processing and Preparation - Handling order entries, preparing and packing orders, or coordinating shipments.

• Inventory Management - Monitoring and tracking inventory levels, ensuring stock accuracy. Assisting with stock ordering, restocking, and conducting regular inventory checks.
• Payment Reconciliation - Ensuring all payments and transactions are accurately recorded. Reconciling payment records, invoices, and receipts to ensure financial accuracy.
• Communication & Correspondence - Answering phone calls, emails, and other inquiries in a professional and timely manner. Drafting and proofreading internal and external communications, including reports, memos, and letters.
• Office Organization & Tidiness - Maintaining an organized, clean, and efficient office environment. Handling office supplies, ensuring stock levels are maintained, and placing orders as necessary.
• Customer Service & Support - Interacting with clients, customers, or vendors in person, over the phone, or through email.

• Document Management - Creating, updating, and organizing files, ensuring that they are compliant with company policies. Preparing and printing reports, presentations, and other documents for meetings or presentations.
• Support for Other Departments - Assisting other team members or departments with administrative support as needed. Handling ad-hoc tasks like research, travel arrangements, or project coordination.

Requirements:

• Integrity, Honesty, and Good Aptitude is our #1 consideration.
• Relevant Experience in Store Management and Office Management.
• Organizational Skills – Strong ability to manage multiple tasks, prioritize effectively, and maintain order.
• Communication – Clear and professional communication, both written and verbal.
• Attention to Detail – Accuracy in tasks like data entry, inventory management, and filing.
• Time Management – Skill in meeting deadlines and managing a diverse workload.
• Tech-Savviness – Proficiency with office software and the ability to learn new tools quickly.
• Dependability – Consistent, reliable, and punctual in performing duties.
• Customer Service – Positive attitude and professionalism in dealing with clients and colleagues.
• Confidentiality – Ability to handle sensitive information with discretion.
• Team Player – Collaborative and supportive, contributing to a positive office environment.
• Proactivity – Initiative in improving processes and anticipating needs.
• Multitasking – Ability to handle several tasks simultaneously without losing focus.
• Professionalism – Courteous and professional behavior in all aspects of work.

Benefits:

• Competitive compensation package with the possibility of managerial-level progression.
• Positive and supportive work environment with a focus on teamwork and excellence.

How to Apply: Join our team at Mox & Lotus and contribute to our mission of delivering exceptional service to hobby enthusiasts. To apply, please submit your resume and a brief cover letter to [email protected]. Due to the volume of applications, we appreciate your understanding that only shortlisted candidates will be contacted for screening and interviews.