[ref. h55433924] Toa Payoh - Operations Manager (Salon/F&B)

apartmentALL ABOUT O PTE. LTD. placeToa Payoh descriptionPermanent calendar_month 
Job Responsibilities
  • Manage day to day restaurants & salons operations, and ensure a positive outlet image
  • Coordinating front and back of the house operations for smooth delivery of services
  • Training / coaching of new and current staff on customer service best practices
  • Managing staff training, schedules and work performance
  • Organize and supervise shifts
  • Respond promptly to customer complaints, suggest solutions to resolve complaints
  • Ensure compliance with safety and sanitation regulations
  • Control operations cost and identify measures to cut wastages
  • Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
  • Preparing of reports
  • Analyze and forecast sales figures to maximize profits
Job Specialisations
  • Bachelor Degree in Hospitality, Retail Management or related field
  • Proven management experience in the Beauty & F&B industry
  • Strong leadership skills
  • Excellent communication skills
  • Financial Management skills
  • Customer service oriented
  • Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
  • Working knowledge of data analysis and performance / operation metrics
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