Customer Service Officer (MNC / East / 5 Day)
Optibelt Asia Pacific Pte Ltd Bedok Full-time
About the role
As a Customer Service Officer at Optibelt Asia Pacific Pte Ltd, you will play a vital role in providing exceptional customer support and managing the import/export processes for our multinational clients. Based in the Bedok East Region, this full-time position is an excellent opportunity to contribute to the success of a leading global manufacturer.
What you'll be doing- Handling customer inquiries and requests in a professional and efficient manner.
- Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
- Maintaining accurate records and documentation related to customer orders and shipments
- Handle claims received from customer.
- Coordinating import and export shipments, ensuring smooth customs clearance.
- Collaborating with internal departments to resolve customer issues and meet their needs
- Providing updates and status reports to customers throughout the order fulfilment process
- Identifying opportunities to improve customer service and operational efficiency
- Proven experience in a customer service or logistics role, preferably in the import/export or customs industry
- Strong communication and interpersonal skills with the ability to interact effectively with customers and colleagues
- Excellent problem-solving and decision-making skills to handle customer queries and resolve issues
- Proficiency in using relevant software and systems for order processing and documentation
- Thorough understanding of import/export regulations and customs clearance procedures
- Ability to work well in a team and independently to meet deadlines and targets
What we offer
At Optibelt Asia Pacific, we provide a supportive and collaborative work environment that prioritises the well-being of our employees. We offer a competitive salary, generous benefits, and opportunities for professional development to help you reach your full potential.Join our dynamic team and be a part of our continued growth and success.
About us
Optibelt Asia Pacific Pte Ltd is a leading global manufacturer of high-quality power transmission solutions. With a strong presence in the Asia Pacific region, we are committed to delivering innovative products and exceptional customer service to our diverse client base.Our values of integrity, innovation, and sustainability drive us to be a trusted partner in the manufacturing, transport and logistics industry.
Apply now for this exciting opportunity to join our team as a Customer Service Officer.
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