Field Service Engineer/ Senior Technician
VERMEER (SEA) PTE. LTD. Bukit Batok Full-time
A. POSITION SUMMARY
Reporting to the General Manager, the job holder is to be overall responsible for the Service Operations in the VSEA territory, comprising of contract service job, machine repair and maintenance business, and trading of parts.
The main function of this job holder is to perform service jobs in the equipment operation and support after-sales activities of all the machines delivered or commissioned by Vermeer Southeast Asia.B. MAJOR RESPONSIBILITIES
- To perform service and repair jobs in the service field operation.
- To proactively market the sales of Service Contract, Machine Repair and Maintenance to new and existing customers.
- To provide technical expertise to all under his responsibility and assist Service team in trouble shooting and machine issues.
- To provide service team with technical expertise on machine trouble shooting and breakdown analysis.
- Organize product demo according to the needs of the customer.
- Plan visits to customers and report on the visit conducted.
- To offer service contracts to customers promptly or within one month of equipment delivery; with the assistance of the General Manager.
- To ensure a Service Report is filled up and signed by the customer upon completion of every service job.
- To perform service jobs in the after-sales service operation and workshop service.
- To be responsible for all the service tools and equipment issued, including company vehicles.
- To keep track and record all the spare parts and inventory.
- To observe the company’s safety policy, housekeeping, and operation procedures in the course of work.
- Other duties as directed.
- Assist General Manager in overseeing Parts and/ or Service sales and delivery to customers.
- Technical decisions in solving machine breakdown problems.
- Company sales budget on Parts & Service
- Customers in Vermeer Southeast Asia territory.
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