Senior/ Project Coordinator - Bukit Merah

Job Purpose

This role will provide general support to Volunteer Management Department activities, events and initiatives to ensure smooth operation and project delivery.

Job Responsibilities

• Manage procurement processes, including purchase requisitions, orders, and goods receiving.
• Maintain and track department inventory (e.g., collaterals, volunteer shirts).
• Coordinate meeting room bookings and logistical arrangements for events.
• Develop and maintain a structured administrative and filing system for the VM Department.
• Handle general volunteer-related enquiries via email and direct them to the appropriate teams.

• Manage user accounts, including new user requests, profile activations/deactivations, and removals.
• Liaise with VMS vendors for system enhancements and change requests, ensuring smooth implementation.
• Respond to general VMS-related enquiries and provide user support when needed.

• Process new membership applications, including handling enquiries, payments, approvals, and distribution of membership packages.
• Follow up on subscription renewals and returned packages.
• Support the conversion of Youth Members and General Volunteers to Ordinary Members.
• Maintain accurate and confidential membership records.

• Assist in developing engaging and relevant VM-related content for social media platforms, coordinating with the Corporate Communications team.
• Monitor social media trends to enhance volunteer engagement and outreach.
• Support the design of VM-related collaterals using Canva or similar software.

• Assist in planning and implementation of VM events and roadshows
• Undertake any other duties as assigned

Job Specifications

• Minimum GCE ‘O’ Level or Diploma in Business Administration, Marketing, Public Relations, Event Management, or a related field.
• At least 1 year of relevant experience in an administrative or coordination role.
• Experience in the social service sector or volunteer management is an advantage.

• Strong administrative and organisational skills with keen attention to detail.
• Excellent communication skills for handling enquiries and providing customer service to volunteers and members.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic design tools (e.g., Canva) is a plus.
• Ability to work independently and collaboratively

• Structured, meticulous, and highly organised.
• Proactive, resourceful, and eager to learn.
• Team-oriented with a positive and adaptable attitude.