Senior Manager, Credit Control & Collections - Toa Payoh

5 days work week

Location: CBD

This role plays a crucial part in managing risk, improving receivables performance, and leading a dedicated team to success.

• What You’ll Be Doing

• Establish and maintain structured credit control frameworks to support sustainable credit sales.
• Evaluate customer credit profiles and financial standings on a regular basis.
• Track aging reports and proactively address overdue accounts.

• Lead end-to-end collections efforts to ensure prompt recovery of outstanding payments.
• Develop strategies and escalation paths for overdue accounts, including follow-up actions and settlement plans.
• Partner with internal finance stakeholders to reconcile account issues and ensure ledger accuracy.

• Guide and grow a team of credit and collections professionals to deliver consistent results.
• Set clear performance expectations, conduct coaching sessions, and support upskilling initiatives.

• Serve as the point of contact for escalated client payment matters.
• Foster long-term customer relationships through professional communication and effective problem-solving.

• Deliver timely reports on credit and collections KPIs to management.
• Analyze data to identify patterns, risks, and opportunities for process improvement.

• Ensure all credit and collections practices align with internal policies and external regulations.
• Adjust strategies to reflect changes in the business landscape and compliance requirements.

• Work closely with sales, finance, and operations teams to align on credit terms, policies, and customer management.
• Support broader business goals through finance-related projects and initiatives.
• What You Bring
• A Bachelor’s degree in Finance, Business, Accounting, or related discipline.
• At least 5 years’ experience in credit control and collections, with 3+ years in a supervisory or managerial capacity.
• Strong command of credit evaluation, collection strategies, and legal frameworks.
• Excellent interpersonal skills, negotiation abilities, and attention to detail.
• Proficiency in Microsoft Office tools, especially Excel.

To apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)