[ref. g83651020] Bukit Merah - Customer Service Officer (Call Centre) | Contract

apartmentManpower Staffing Services placeBukit Merah descriptionTemporary calendar_month24/1/25

Job Scope:

First level helpdesk to respond to calls
Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact
Perform outbound calls to users who leave callback
Handle emails as assigned by team leader
Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

Possess at least a GCE O level education or equivalent
With minimum 1 year experience in the contact centre or customer service-related industry
With good customer service skills
Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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