Outbound Service Call Customer Service Assistant (3 Months Contract) #SJN - Toa Payoh
Outbound Service Call Representative (No sales/telemarketing, purely a Service call)
Role Overview:
Our client is seeking dynamic and customer-focused individual to join their team as an Outbound Service Call Representative.
The primary responsibility of this role is to deliver a positive and professional customer experience while adhering to service standards.
The ideal candidate should have a passion for excellence and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Conduct outbound service calls to provide a professional and exceptional customer experience.
- Resolve customer queries and requests efficiently while meeting service level agreements and turnaround standards.
- Perform necessary ancillary tasks to ensure the seamless completion of each customer interaction.
- Engage proactively in processing and administration tasks, ensuring accurate and timely execution.
Required Qualifications:
- Demonstrated experience in conducting outbound calls and providing excellent customer service.
- Proven ability to meet service levels, handle customer requests, and adhere to turnaround times effectively.
- Strong organizational skills to handle ancillary and administrative tasks.
Preferred Skills and Experience:
- Minimum 1 year of experience in customer service, telemarketing, or call centre operations.
- Exceptional communication skills and the ability to handle high call volumes.
- Adaptability to work effectively in a fast-paced environment.
To apply, please email your resume in MS Word format to jackieng@recruitexpress.com.sg indicating in your CV the following information:
Notice Required:Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599