[ref. y6496416] Toa Payoh - Senior Credit Control and Collections Manager

apartmentGB HELIOS PTE. LTD. placeToa Payoh descriptionPermanent calendar_month16/4/25

We are seeking a detail-oriented and strategic Senior Credit Control and Collections Manager to oversee our credit management and collections operations. This role is pivotal in ensuring the company’s financial stability by efficiently managing receivables and minimizing bad debts.

The ideal candidate will possess strong analytical skills, exceptional leadership capabilities, and experience in credit management and collections processes.

Key Responsibilities:

Credit Management:

Develop and implement robust credit control policies and procedures to mitigate risks associated with credit sales.
Conduct regular assessments of customer creditworthiness and financial status.
Monitor accounts receivable aging reports and identify overdue accounts for follow-up actions.

Collections Management:

Oversee and manage the collections process, ensuring timely collection of payments from customers.
Establish effective collections strategies, including follow-up protocols, payment plans, and dispute resolution processes.
Coordinate with the finance team to reconcile discrepancies related to customer accounts.

Team Leadership:

Lead, mentor, and develop a team of credit control and collections officers, fostering a high-performance culture.
Set performance metrics, conduct regular performance reviews, and provide training as necessary to enhance team capabilities.

Customer Relationship Management:

Build and maintain strong relationships with customers to facilitate effective communication regarding payment issues.
Address customer inquiries and disputes in a professional manner to resolve issues promptly.

Reporting and Analysis:

Prepare regular reports on collections performance and ageing for senior management.
Analyze trends in credit and collections performance, providing actionable insights and recommendations for improvement.

Compliance and Risk Management:

Ensure compliance with relevant laws, regulations, and industry standards relating to credit management and collections.
Identify potential risks related to credit policies and adjust strategies accordingly.

Collaboration:

Work closely with various departments, including sales and finance to align credit control initiatives with overall business goals.

Participate in cross-functional projects and initiatives to optimize operations.

Qualifications:

Degree in Finance, Accounting, Business Administration, or a related field.
Proven expertise in auto finance, factoring, unsecured lending, and property-backed loans.
Proven experience (minimum 5 years) in credit control and collections management, with at least 3 years in a supervisory or team lead role.
Strong understanding of credit management principles, financial analysis, collection techniques and legal compliance.
Excellent negotiation and communication skills, with the ability to interact effectively with customers and colleagues.
Proficient in MS Office.
Strong analytical and problem-solving abilities with attention to detail.
Ability to lead and motivate a team, fostering a collaborative work environment.

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