[ref. w71529501] Customer Intelligence Analyst (Japan Market)
Singapore Full-time
As Customer Intelligence Analyst (CIA), you will own the Order-Ship-Bill (OSB) process from end-to-end, ensuring customer's orders are delivered in accordance with the needs and requirements of our customers. You are the first point of contact to address customer’s order and billing enquiries, and a problem solver who continuously improves processes to enable touchless operations across our APAC supply chain network and improve overall business results!
The role requires you to support our Japan Market operations and manage orders and documents in the Japanese language.Responsibilities of the role
Manage daily operations for the Order to Cash process
Communicate with customers for any requests & enquiries on their orders
Collaborate with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
Handling of order related incidents including non-quality, rejections, returns, shortages
Improve existing process & operations with a continuous improvement mindset, while contributing to the organization’s value creation targets
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