Customer Service Officer/Call Centre (Banking)
HELIUS TECHNOLOGIES PTE. LTD. Geylang Full-time
Position: Customer Service Officer/Call Centre(Banking)
Shifts Role: Morning and Afternoon
Job Requirements:- Comfortable with using computer applications and tools.
- 1 year of experience in customer-facing roles (front or backend) is preferred.
- Interact with internal & external customers to answer customers queries.
- Responding promptly to customer inquiries on general and transactional enquiries.
- Communicating with customers through various channels
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.
Thanks, and Best Regards
Lini
Recruitment Consultant
R22108463
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