[ref. j46329918] Senior/ Assistant Manager, Service Transformation (Healthcare) - Choa Chu Kang
About the Role
We are looking for a passionate and results-driven individual to join our team as an Assistant Manager / Senior Assistant Manager, Service Transformation. This role will be instrumental in driving operational improvements, digital innovation, and service excellence across our cancer care services and satellite clinics.
As part of our team, you will work closely with clinical, administrative, and technology teams to optimize workflows, enhance the patient experience, and implement strategic initiatives that improve the efficiency and effectiveness of cancer care services.
Key Responsibilities
Service Transformation & Process Improvement- Lead and support service transformation projects to enhance operational efficiency, improve patient experience scores, and boost staff productivity.
- Analyze workflows, identify bottlenecks, and implement process improvements using Lean, Six Sigma, or other quality improvement methodologies.
- Develop and track key performance indicators (KPIs) to measure service improvements and effectiveness.
- Enhance quality and service initiatives for clinics and wards, including updating patient education materials.
- Collaborate with IT teams to integrate automation and digital tools that enhance patient engagement and service transformation.
- Work closely with clinicians, nurses, pharmacists, and administrative teams to drive change initiatives.
- Monitor patient feedback from inpatient and outpatient services, engaging with patients to identify and address service gaps.
- Develop and execute communication plans to ensure the smooth implementation of new service workflows and technologies.
- Support leadership in formulating long-term service transformation strategies aligned with organizational priorities.
- Contribute to the development of guidelines and best practices to enhance service quality.
- Stay updated on healthcare trends and regulatory changes to ensure compliance and continuous innovation in service delivery.
- Support other departmental projects and initiatives to enhance service quality and patient experience.
- Collaborate on internal and external, cross-functional projects focused on healthcare service innovation.
- Bachelor’s degree in Healthcare, Business Administration, Public Health, or a related field (Master’s degree is an advantage).
- 3-5 years of experience in one or more of the following areas: healthcare service improvement, operations, or project management.
- Experience with process improvement methodologies (Lean, Six Sigma, or equivalent) is an advantage.
- Strong project management skills, with the ability to lead cross-functional teams.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Ability to thrive in a fast-paced, complex healthcare environment with a patient-centered approach.
This is a fantastic opportunity for an individual with a passion for healthcare innovation and a drive to make a real impact in service transformation. If you are ready to take on this challenge, we encourage you to apply!
Interested applicants, do forward your resume by applying below.
Mandy Tay Xin Ying R1654634
RecruitFirst Pte Ltd 13C6342