Senior Data Center Technician, East - Singapore

Senior Data Center Technician, East

1. Feb-2025

Full-time

Engineering/Maintenance, Facilities Management

Singapore - Singapore

About the Role:

As the Data Center Technician, you will provide on-site support for the delivery and maintenance of facilities services within the Data Center environment. Serve as the first responder to investigate any issues or concerns related to the Data Center facilities systems.

This role is part of the Critical and Specialized Services job function.

What You’ll Do:

• Ability to work in 24/7 operating environment.
• Flexible on working hours attendance to work activities occurring in green zone- week end works.
• Audit support where required eg. Site coordination, document preparation.
• Reports to Data Centre Managers on site.
• Acceptable on his off days to be on weekdays.
• With in short notice, Mobility on deployment able to perform duty at different sites.
• Experienced in maintenance of MEPF equipment’s - UPSs, Generator, Fire system, leak detection… etc, worked in Data centre colocation environment.
• Participate in Daily Huddle with technical team-Shift handover and follow-up.
• Review BMS alarms from previous shift and & establish follow-up.
• Raising incident reports within the SLA period, notifying stakeholders
• Arranging PTW, MOS, RA for vendor activities review and submit for approval.
• Vendor management on PPM and Reactive tasks, getting timely quotations.
• Manage reactive workorder on day-to-day basis and close them on time within SLA.
• Incident escalation trough ServiceNow (BIR, problem management) with in 1hr
• 24/7 offsite support for Breakdown calls and provide site attendance for major incidents.
• Daily / Periodical Walk thru of site critical plant rooms etc…
• Monthly & periodical data collection and submission.
• Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities. Ensure their compliance with site standards.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Carry out daily housekeeping checks of the data halls, and record findings.
• Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets.
• Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks ensuring safe work practices.
• Follow basic work routines and standards in application of work.
• Comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Learn new technologies and expand and share this knowledge.
• Communicate straightforward information and respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Use existing procedures to solve straightforward problems with supervisor guidance.
• Write routine reports and correspondence.

What You’ll Need:

• High School Diploma or GED required; Associate degree preferred. 2-4 years of experience in Computer Science, Management Information Systems, Business Management or a related field.
• Accredited training in the installation of copper and fiber structured cabling systems, preferred. Previous experience using Remedy, DCIM tools and BMS systems preferred.
• Knowledge of the Data Center environment, and the working restrictions of these environments.
• A good understanding of fault diagnostic techniques including the use of handheld test equipment.