Assistant Retail Operations Manager - Toa Payoh

About Our Client:

Our client is a globally recognized footwear and leather goods brand known for blending cutting-edge technology with exceptional craftsmanship. The brand prides itself on comfort, quality, and Scandinavian design, offering a wide range of stylish and durable products.

As the Assistant Retail Operations Manager, you will oversee day-to-day retail operations in Singapore, focusing on meeting sales targets, analyzing KPIs, identifying performance gaps, executing initiatives, supporting stores, and conducting weekly reviews to drive sales and profitability.

Job Responsibilities:

Retail Sales Development:

• Ensure top-notch customer service and operational efficiency.
• Set and achieve sales targets while monitoring KPIs and competitor activities to identify opportunities and implement action plans.
• Maintain stock optimization and ensure compliance with operational standards and policies.
• Enhance the brand image through effective store visual merchandising, staff presentation, and service quality.

• Collaborate with the Visual Merchandising (VM) and Marketing teams to strengthen the brand image through store displays, sales team grooming, and store upkeep.
• Manage daily store operations, including SOP implementation, stock-taking, and addressing customer service issues.
• Recruit and manage sales team schedules to ensure floor coverage and cost-efficiency.
• Work with cross-functional teams to improve business operations and resolve challenges.

• Motivate, assess, and train sales teams to enhance performance and productivity.
• Collaborate with training managers to deliver skill development programs and coaching.
• Monitor staff performance, manage manpower allocation, and oversee incentive programs.

• Lead and develop a high-performing sales team that adheres to brand standards and SOPs.
• Conduct regular performance reviews and appraisals.
• Promote clear communication, teamwork, and the effective execution of promotions and initiatives.

• Lead marketing initiatives such as roadshows and promotional activities.
• Act as a brand ambassador, ensuring thorough product knowledge and professional representation.
• Explore retail expansion opportunities and oversee store fit-outs, relocations, and refurbishments.

Job Requirements:

• Bachelor’s degree in any field with strong business acumen and retail math skills.
• At least 3 to 5 years of experience as an Assistant Retail Operations Manager.
• Experience managing landlord relations and coordinating department store promotions is a plus.
• Highly energetic, results-oriented, and able to work with urgency to meet deadlines.
• Passionate about people development with the ability to drive sales performance.
• Regular store visits are required.

How to Apply:

If you're interested in applying for this role, please submit your detailed resume in MS Word format to [email protected].

EA License: 22C1376