Customer Service Executive (F&B), Singapore (Contract)
Symrise Clementi Temporary
About Symrise AG
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more …
Customer Service Executive (F&B), Singapore (Contract)
The primary role of Customer Service Executive includes orders processing, orders validation as well as on-time delivery process and handling complaints. This role is responsible for ensuring excellent service standards and maintaining high customer satisfaction, reports directly to the Customer Service Manager and close collaboration with Customer Service Leads.
The Position:
- Responsible for order fulfilment & processing
- Be key contact person to communicate with customer on order management
- Responsive to customer phone call and reply to customer query
- Perform order entry or validate orders
- Liaise with various departments to ensure timely production and dispatch of goods to customers based on Wish Dates
- Order tracking activities such as sending Order Confirmations to Customers, keep Customers informed of order status, react promptly to order instruction changes by Customers
- Log-in customer complaints into Q-Notification (Complaint System) and assist Complaint Team in getting complaint samples, information on storage conditions, end application etc to aid investigation
- Coordinate goods return or product recall if required.
The Ideal Candidate:
- Minimum Diploma in any discipline with at least 5 years’ experience in Customer Service handling Order fulfilment
- Possess native/good language proficiencies in English to communicate with local internal & external stakeholders including global key accounts
- Responsible, responsive & committed with good interpersonal skills, has a customer oriented and team player approach
- Has the attention to details, organisation with good learning agility and able to work independently with minimum supervision
- Proficient in Microsoft Excel with good working experience in SAP especially (SD/O2C modules)
United Oil Company Pte LtdBukit Batok, 5 km from Clementi
discipline
• Bachelor’s degree in any discipline an advantage
Minimum years of experience:
• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus
Key...
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Key Responsibilities
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Role Description
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