Analyst, Business Operations, PMO - Choa Chu Kang

• We are seeking a detail-oriented and proactive Business Analyst to join our team. This role will combine business analysis expertise with hands-on support for post-sales operations, ensuring seamless transitions from sales to delivery and ongoing customer success.
• The ideal candidate will have strong analytical skills, a deep understanding of business processes, and the ability to collaborate across multiple teams to drive operational excellence and customer satisfaction.

Key Responsibilities

• Understand market demand and customer behaviour and provide trend analyses to support business growth and continuity.
• Develop and maintain dashboards, and creative intuitive reporting for senior management, providing insights into the business performances.
• Create metrics to track performance across various business units such as sales, procurement, and customer related operations.
• Work with stakeholders to gather, document, and analyse business requirements for process improvements and operational enhancements.
• Conduct data analysis with data cleansing to identify trends, inefficiencies, and areas for optimization in projects.
• Support and assist in the preparation of stakeholder-ready presentations.

• Manage the pre and post sales of the auction platform by creating customer accounts and uploading the auction lots to the platform.
• Perform auction results evaluation and analysis.
• Post auction follow up with bidders for their payment and delivery.
• Act as a liaison between sales and operations teams to resolve post-sales issues and address customer needs.
• Support the development and maintenance of Standard Operating Procedures (SOPs) for post-sales processes, minimizing inefficiencies and ensuring consistency.
• Provide insights to improve customer onboarding, service delivery, and post-sales engagement.
• Monitor and resolve post-sales escalations, conducting root cause analyses and implementing corrective measures.

• Partner with finance, sales, planning & procurement and logistics teams to reconcile operational data and improve project workflows.

• Bachelor Degree in Business Management or relevant academic qualifications.
• Minimally 2 years of working experience, experience in Food/Meat industry preferred.
• Ability to analyze data, extract insights, and support problem-solving with data-informed recommendations.
• Strong working foundation with MS Power BI/ Excel / MS PowerPoint / Ariba system.
• Strong attention to detail and analytical skills.
• Excellent communication, oral and presentation skills.
• Ability to collaborate across teams and work in a dynamic environment with tight deadlines
• Independent with initiative & creative problem solver.