Customer Service Executive (Freight / Logistic)

Shift Allowance Provided

Working Hours - Shifts (AM/PM):

• AM: 8:30 AM – 6:00 PM & PM: 2:00 PM – 10:00 PM

Key Responsibilities:

• Customer Experience Management

The core of this role is ensuring high levels of customer satisfaction. The executive serves as the frontline liaison between the company and its clients, providing timely communication, resolving issues, and offering personalized service throughout the freight process.

• Freight Operations Coordination

This role involves overseeing the end-to-end coordination of shipments—from booking and documentation to delivery. It requires close collaboration with carriers, vendors, and internal logistics teams to ensure smooth and timely cargo movement.

• Documentation & Compliance Oversight

• Problem Solving & Continuous Improvement

• Commercial Support

By preparing quotations, assisting in freight rate negotiations, and supporting the sales team, the role also contributes to the commercial success of the business.

Requirements:

• Education: Diploma, degree, or equivalent in Logistics, Supply Chain Management, Business, or a related field is preferred.
• Experience: Minimum of 3 years in a customer service or logistics role, preferably in freight or supply chain management, with a strong understanding of billing and invoicing processes.
• Skills & Competencies:
• Customer-focused with strong communication skills and a drive to improve
• Knowledge of freight documentation, customs regulations, and industry best practices
• Proficiency in MS Office Suite; experience with freight management software is a plus
• Experience with billing and invoicing systems
• Willing to work occasional weekends as required

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Personnel Reg. No.: R24124128