Technical Support Specialist (AV Control & DSP Programming)

Responsibilities:

• Provide front line (phone, e-mail, remote log in, etc…), system-level, technical support including but not limited to diagnostics, solution plans, training, and customer-facing communication.
• Primary technical liaison between factory and field. Provide system-level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
• Inspect, set up, test, and achieve specifications of systems and accessories, and deliver basic operator training and basic application training.
• Create, develop, and continuously improve the customer support & applications knowledge database.
• Assist with demos, conferences, exhibitions, and workshops as necessary.
• Provide technical input to the internal & external sales team in routine & non-routine sales cases.
• Other duties as assigned.

Skills:

• design & programming software such as (but not limited to) Extron, Biamp, QSys, BOSE,
• show competency with sound reinforcement design simulation software
• industry certification in control programming (Extron / Crestron) & Dante digital audio transport