Customer Success Executive | up to $6,000 basic + quarterly bonus - Toa Payoh

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Responsibilities:

• Act as the primary point of contact for a portfolio of customers, ensuring high levels of satisfaction and engagement
• Regularly check in with users, proactively identifying potential issues or opportunities for upselling
• Troubleshoot product issues and coordinate with internal teams to find timely solutions
• Help build and refine customer success playbooks, knowledge bases, and onboarding material
• Track customer health metrics and prepare reports for internal stakeholders
• Creating and delivering on customer implementation plans to accelerate time-to-value for customers and reduce onboarding friction.
• Work closely with the product team regarding any new feature roll outs, training of customers, drafting client communications, implementing training tools etc.
• Proactively identifying and reporting on key customer health metrics.
• Liaising with cross-functional internal teams (including engineering, product development, sales and marketing), to improve the entire customer experience.

Requirements:

• Min 2-4 years’ experience Prior experience as a Customer Success Manager or Account Manager in the B2B SaaS space.
• Experienced managing a range of clients with a particular focus on Enterprise and large/strategic accounts.
• Strong interpersonal and communication skills.
• Enjoy thinking creatively and problem solving under pressure.

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• Please note that only shortlisted candidates will be contacted.

EA Personnel Registration ID:R2090996