Service Coordinator - Woodlands

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Client Communication: Respond to client inquiries, concerns, and requests in a timely and professional manner.
2. Service Coordination: Coordinate service deliveries, including scheduling, assigning tasks, and ensuring timely completion.
3. Quotation Generation: Generate accurate and professional quotations for clients based on their requirements.
4. Client Relationship Management: Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
5. Team Collaboration: Work closely with internal teams, including operations, maintenance, and administrative staff, to ensure seamless service delivery.
6. Issue Resolution: Resolve client complaints and concerns in a fair and timely manner, escalating issues to management as necessary.
7. Record Keeping: Maintain accurate and up-to-date records of client interactions, service deliveries, and quotations.
8. Continuous Improvement: Identify areas for improvement and suggest changes to processes and procedures to enhance customer satisfaction and operational efficiency.

Requirements:

1. Education: O Level or Diploma in Mechanical or Electrical Engineering, Customer Service, or a related field.
2. Experience: Minimum 2 years of experience in a customer-facing role, preferably in a service coordination or property management environment.
3. Skills:

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time management, and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced environment and prioritize tasks effectively.

1. Personal Qualities:

• Friendly, approachable, and professional demeanor.
• Strong attention to detail and ability to maintain accuracy.
• Ability to work independently and as part of a team.