Toa Payoh - Operations Executive (Social Services Centre Operations, Toa Payoh)

 A.  JOB SCOPE

1. Operations
2. 1 Ensure effective and efficient operations of the centre.

1. 2 General facilities record maintenance, ensure workplace & environmental safety to all
2. 3 Attends regular meetings with clinical staff
3. 4 Involve with quality improvement projects
4. 5 Client management – ensures high satisfaction level and quality service delivery to clients
5. 6 Transport – ensures proper maintenance record for vehicles
6. 7 Assist centre manager in planning for emergency response plan including fire safety management, pandemic plan and etc
7. Administration
8. 1 Familiar with clients’ referral, registration and other administrative procedure
9. 2 Overall supervision on clients’ billing, subvention claims, application procedures, etc
10. 3 Liaise with internal and external auditor in all audit matters
11. 4 Ensure accuracy in accounting entries. Provide monthly reconciliation reports to HQ Finance
12. 5 Perform sourcing, evaluation of quotations and seek approval for purchases
13. 6 Process other administrative process such as centre petty cash claims, clients’ billing and refund procedures, etc.
14. 7 Maintains fixed asset records.
15. Transport Management
16. 1 Provide general support to the transport team on any administrative related matters
17. 2 Assist in supporting daily transport operations of SPD’s vehicles and outsourced vendors
18. 3 Manage SPD vehicle fleet maintenance and liaising with the HQ team for scheduling for servicing.
19. Others
20. 1 Responds in an emergency situation.
21. 2 Other administrative duties as assigned

1. 1 Tertiary education with at least 5-year working experience
2. 2 Experience in running social services/ healthcare centre operations advantageous
3. 3 Proficient in Microsoft Office and Excel preferred
4. 4 Knowledge of ERP (Microsoft Dynamic 365 Business Central) and Microsoft Dynamic 365 CRM will be an advantage
5. 5 Proactive, meticulous, effective problem-solving skills, possess good communication and interpersonal skills and a good team player