Customer Service Representative - Choa Chu Kang

apartmentRecruitFirst placeChoa Chu Kang scheduleFull-time calendar_month18/3/25

Job description

Provide sales administrative services and support primarily in order & delivery process.
Detect and resolve potential problems arising in the sales order to delivery process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.
Provide quotations, check on stock availability, shipping schedule within established guidelines.
Provide timely and accurate quotations and contract input.
Monitor contract realization.
Support preparation of export documentations for submission to customers and/or bank.
Check credit within established limitations and confirm orders.
Track order progress
Alert appropriate staff on potential problems and coordinates with Sales Manager.
Update customer file to ensure latest commercial information on hand.
Responsible for punctual customer payment.
Be the first contact point for complaints and claims handling process.
Ensure customer service is delivered accordingly to Guidelines in order to improve commercial position.

Requirement

Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
Min 3 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector
Ability to handle import and export trade inclusive letter of credit
Ability to work under pressure
Good administrative and organisational skills, including prioritisation and self-management.
Good command of Microsoft Office applications especially in Excel and Outlook
Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, back office.
Good working knowledge of ERP system
Good written and spoken English. Knowledge of Asian languages is an advantage
Initiative for problem solving
Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
Cultural awareness and sensitivity is required at all times
Singaporeans only

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