Bukit Merah - General Restaurant Manager

The General Manager will ensure seamless service, maximize profitability, and maintain high standards of customer experience, staff management, and operational efficiency.

Key Responsibilities:

• Oversee the day-to-day operations of the restaurant and wine bar, ensuring excellent customer service and a high-quality dining experience.
• Lead, mentor, and manage all restaurant staff, including hiring, training, scheduling, and performance evaluations.
• Monitor food and beverage inventory, control costs, and collaborate with suppliers to ensure the availability of ingredients and wines.
• Work closely with the kitchen team to enhance menu offerings and wine pairings, ensuring consistency and quality.
• Maintain a strong presence on the floor, engaging with guests and resolving any service-related issues promptly.
• Ensure compliance with health, safety, and sanitation regulations.
• Develop and execute marketing initiatives to drive customer engagement, promotions, and special events.
• Implement strategies to improve customer retention, loyalty, and overall satisfaction.

Requirements:

• Proven experience as a General Manager or in a similar leadership role within the restaurant and hospitality industry.
• Strong knowledge of wine, food pairings, and beverage service. Certification in wine studies (e.g., WSET, CMS) is a plus.
• Excellent leadership, interpersonal, and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Customer-focused mindset with a passion for delivering outstanding hospitality.
• Proficiency in restaurant management software and POS systems.
• Flexibility to work evenings, weekends and holidays as needed.

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for career growth and professional development.
• Staff meals and discounts.
• A dynamic and vibrant work environment.