Front Office Guest Relation Executive- Japanese Speaking

apartmentThe Fullerton Hotels and Resorts placeBukit Merah scheduleFull-time calendar_month15/3/25

Job Requirements:

Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.
Excellent interpersonal and communication skills.

Job Descriptions:

Welcome guests upon arrival and check-in according to established standards and procedures.
Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
To handle all keys, mail, messages and any other items for guest as requested.
To provide information and to assist all guests.
To provide courteous and efficient service and if possible to comply with each and every guest request.
To take reservation at the counter when reservation department is closed.
Check out guests courteously and accurately.
To assign rooms and prepare keys/folders for all arriving guests and groups.
Post all charges without delay and update the folios.
Balance credit card, charges and cash.
Accurately handle of cash float.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Perform all other duties assigned by the Front Office Manager.

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