Customer Service Officer - Geylang
Role:
This is a flexable Full-time or Part Time, onsite, Customer Service Role which is located at either our Marina Square and/or Suntec City locations which are adjacent buildings and less than 5 minutes walk to each other. Although shifts will be allocated to one designated site, there will be an opportunity to work at both sites due to our flexible shifts policy.Both the MBPSports Racket sports sites are only within 5 minutes walking from each other and both are very easily accessed via public transport and situated in the heart of Singapore,s CBD.
easily accessed by nearest MRT's - Esplanade, Prominade and City Hall).
If you are selected,
You will work closely with a tight supportive team inclusive of the CEO and Founder, an Administrative Manager and our Teacher - Coaches. Suntec or Marina Square are
Our company has serviced its CBD Marina Square (main office) site for 22 years as a racket sports site manager and is expanding its services to the adjacent Suntec City building from November 2024. We offer opportunities for career progression and better work - life balance.
Responsibilities:
The Personnel shall be competent to perform the following:
- Attend to incoming phone calls, enquiries and deliveries promptly (mostly our bookings will be managed automatically via our online website and app presence).
- Attend to walk-in students, teacher-coaches, visitors and site stakeholders with care and empathy.
- Contact site users of cancellation / rescheduling of sessions guided by clear policies.
- Man the General Office reception counter and ensure it remains clean and tidy.
- Manage simple office administrative tasks such as receiving and directing of incoming mails/packages, managing and distributing notifications and letters to teacher - coaches and clients, trays, filing, collating and printing of documents.
- Call & engage with clients for administrative matters e.g. GIRO forms, support in opening / registering and maintaining online accounts.
- Perform administrative tasks using basic Microsoft Office e.g. data entry, preparing Word documents & Excel spreadsheets.
- Assist with other ad-hoc tasks as assigned by the company e.g. assist in maintaining adequate stock levels by re ordering from our vendors as required.
Job Requirements:
Qualities of Personnel:
- Good communication and interpersonal skills.
- Able to read, write and converse in English.
- Warm personality with good customer service skills and telephone etiquette skills.
- Able to work independently.
- Good team player with initiative.
- interest in racket sports or sports generally is preferable
Qualifications, Skills & Experience:
- Preferably 2 years' experience in front desk reception duties (not essential as full training and guidance will be provided within our orientation that will allow those with no experience quickly gain confidence and in the role).
- Relevant reception / management experience in a sports setting would be highly advantageous.
- Experience with administrative work using basic MS Office (Word, Excel).
- GCE “O” level certificate with at least 2 “O” level passes.
Summary:
Contract Period: From immediately to May 31 2025 (opportunities to extend and grow within the organisation will be made available and offered to suitable candidates)
Working Hours:
Initially • Saturdays and Sundays and mutually agreed week days to be deployed at the following hours :
Shift 1- Mornings 6:45am to 3:15pm, inclusive of 45 min lunch break
- Afternoon - Evening 2:45pm to 10:15pm, inclusive of 45 min lunch break
Location (Nearest MRT): Esplanade, Promenade, City Hall