Consulting, Customer Transformation Graduate Associate 2025 - Bukit Merah
These transformative pillars are supercharged by our Data & Analytics team, which turns raw data into actionable intelligence, and our Digital Village team, a hub of creativity where innovation and technology converge to deliver groundbreaking solutions.
We empower global clients across sectors, with a special emphasis on Financial Services, Public Sector and Healthcare & Life Sciences industries to make data-driven, customer-centric decisions that enhance customer satisfaction, loyalty, and business results.Our work revolves around designing and implementing strategies and technologies to deliver Total Experience (TX) – empowering organizations to create cohesive, outstanding experiences that resonate with their customers and drive value.
In addition to our core expertise, we are continuously exploring AI-driven solutions to help clients uncover deeper insights, deliver personalised experiences, and future-proof their customer strategies.
As an Associate in our Customer team, you will gain exposure in:
- Customer Experience Strategy: We design, assess, recommend and implement customer experiences that deliver business value best on our expertise and best-in-class principles. This involves analyzing Voice of Customer and Voice of Business through collecting large volumes of customer data, uncovering actionable insights, and advising on industry-specific strategies.
- CRM Implementation: We lead enterprise-wide transformations that bridge functional silos and drive large-scale digital initiatives. These projects focus on centralizing customer data and enhancing interactions to improve satisfaction, retention, and growth through personalized, data-driven engagement.
- Marketing Strategy: We empower clients to unlock the full potential of their marketing investments. We develop strategic roadmaps and actionable recommendations to optimize operations, ensuring efficiency, innovation, and measurable ROI.