Customer Service ( Car Service Department Assistant Manager) - Geylang
Motor Image Geylang Full-time
Responsibilities:
- Support operations and monitor daily customer feedback via all avenues; emails, social media, walk-ins & phone calls to identify potential complaints
- Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required
- Establish & maintain positive relationships with owners & customers.
- Ensure that customer handling standard procedures are properly adhered
- Tracking of customer service KPIs and metrics, and ensure that customer service standards are met
- Assist with preparation and implementation of aftersales activities and promotions
- Provide analytical and strategic insights regarding customer needs to improve the business
- Assist with & prepare for monthly meetings pertaining to customer service and aftersales
- Manage & monitor recall campaigns
Requirements:
- Proven customer service experience
- Positive attitude
- Great interpersonal & communications skills (written & verbal)
- Task-oriented and driven to achieve results
- Proficient in spoken and written English & mandarin, to handle the Chinese-speaking market
- Prior experience in auto insurance claims will be an added advantage.
- Able to adapt to a fast-paced working environment & meet deadlines
Please do not wait any further, send your resume by clicking ''Apply Now''.
Thank you for your interest in this position, and we regret that only short-listed candidates will be notified.
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