NOC Operator - Choa Chu Kang - ref. b69190015

apartmentLUCKY JOINT CONSTRUCTION PTE. LTD. placeChoa Chu Kang descriptionPermanent calendar_month11/4/25

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4-Day work week; 12-hour shift (8am - 8pm)
On-Job Training Provided

Job Description

Handles first level (Tier 1) call catching and dispatching services to address immediate support needs.
Perform Level 1 troubleshooting in accordance to established procedures.
Escalate and collaborate with Level 2 and 3 support teams to endure resolutions for trouble tickets.
Create and maintain ownership of trouble ticket(s) from start till closure.
Ensure updates into ticketing system are accurate and complete with appropriate details.
Adhere to operational processes as per ITIL framework practices.
Run regular reports on service desk performance, logs, etc.

Job Requirements

Minimally possess Diploma in any field of study
Able to work rotating shifts to support 24/7 operations, if necessary
Proficient in at least 2-3 of the following languages: English, Cantonese, Malay, Indonesian
Excellent communication and customer service skills
ITIL v4 Foundation certification will be an added advantage
Knowledge in domains relating to telecommunication, fibre networks or civil engineer will be an added advantage
Experience in using IT Service Management software will be an added advantage

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

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