Customer Service Executive (1 Year Contract))

Position Summary

As a Customer Service Executive, you’ll be the primary contact for the Order-to-Cash (OTC) process, ensuring smooth order fulfillment, payment, and customer satisfaction. You’ll collaborate with operations, logistics, and customers to resolve issues and drive continuous improvement.

• Act as the main point of contact for customer queries, including order status, documentation, and issue resolution.
• Partner with manufacturing, logistics, and 3PLs to ensure on-time delivery and high service levels.
• Manage invoicing, payments, and receivables to maintain cash flow.
• Identify and resolve process inefficiencies, supporting complaint resolution and improvement projects.
• Conduct customer site visits with Sales to strengthen relationships.
• Support continuous improvement initiatives and adapt to evolving business needs.

Job Requirement:

• Strong safety & CARES values (Customer Focus, Ambition, Respect, Ethics, Safety).
• Customer-driven, proactive, and relationship-focused.
• Works well under pressure, prioritizes effectively, and meets deadlines.
• Excellent cross-functional collaboration and communication skills (multicultural).
• IT proficiency (MS Office, SAP a plus).
• Supply chain knowledge (UCP/Incoterms) preferred.

Other:

• Central Area
• Contract is renewable to convertible to permanent

START YOUR REWARDING CAREER WITH US NOW!

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: leroy.lok@manfield.com.sg

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

EA Personnel Reg No.: R2090115