Hotel Customer Service (F&B Guest Service) - Bukit Merah

Multiple hiring of Guest Service roles in 5* hotels (Lobby restaurant, All-day dining restaurant, Retail & Festive, In-Rooming Dining and Banquet)

Responsibilities:

• Ensure smooth day-to-day operations
• Responsible for opening and closing of shifts
• Provide a warm and professional welcome to all guests upon arrival
• Assist in seating the guests whenever required
• Check on guest satisfaction on a regular basis
• Handle guest enquiries, feedback, and complaints in a courteous and professional manner
• Supervise and mentor junior staffs
• Responsible for staff planning and schedule

• Ensure smooth day-to-day retail operations
• Execute all festive season food and beverage offerings such as CNY, Mooncake, Christmas, etc.
• Coordinate with the culinary, marketing, and banquet teams to ensure timely preparation, packaging, and promotion of festive products
• Provide guests with product information and recommendations related to seasonal offerings
• Handle point-of-sale (POS) transactions accurately and efficiently
• Ensure cleanliness, tidiness, and visual merchandising of the retail outlet

• Provide a warm and professional welcome to all guests
• Handle in-room dining orders via telephone with accuracy and efficiency
• Conduct timely call-backs to confirm orders and ensure guest satisfaction
• Personally deliver VIP amenities and food & beverage orders to guest rooms
• Set up banquet areas, including tables, chairs, and cutlery, according to event specifications and service standards
• Accommodate and execute special banquet requests
• Maintain consistent quality and presentation of food and beverages by replenishing items regularly throughout service hours

Requirements:

• Minimum GCE 'O' level
• Prior experience in hospitality, customer service, or F&B roles preferred.
• No experience welcome to apply, training will be provided!
• Outgoing personality and willing to learn
• Good communication skills

Other Information:

• Working hours: 5 days work week, rotating shift
• Location: Central region
• Entitled to AWS, Performance Bonus, Yearly salary review and increment

We regret that only shortlisted candidates will be notified.

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