[ref. i08664422] Technical Support Assistant

The Technical Support Assistant (contract-based, yearly renewal) is to assist our clients with all technical-related issues.

The candidate will be required to respond to the reported tickets and assist clients via remote access or on-site, which may include installing software systems, diagnosing and resolving issues, installing upgrades, co-ordinate with Development and Infra teams.

During software testing and deployment, the candidate will be expected to work in shifts around the clock and odd hours to support the activities.

The responsibilities of the Technical Support Assistant include the following:

• First level of analysis and responding to technical support tickets.
• Contacting clients to find out the nature of the technical issue.
• Assist and coordinate with the maintenance and development team for troubleshooting.
• Diagnosing and troubleshooting software, network, database issues.
• Traveling to clients' offices or Data Center within Singapore.
• Rotate in shift work during software testing and deployment.
• Maintaining good client relations.
• Ability to proposing simple and effective solutions.
• Documenting the detailed analysis of the ticket and reporting.
• Excellent Team player.

Requirements:

• Diploma in computer science or information technology-related field
• Knowledge of code execution, web services, and API e.g. C++, Java, RoR, Ansible, Unix, SQL Command.
• Knowledge of scripting (Shell, Perl) is good to have.
• Ability to troubleshoot complex software, hardware, network issues.
• Excellent written and oral communication and articulating the observation and problems noticed.
• Critical thinker.
• Good interpersonal skills.