Dental Senior Patient Service Associate - Geylang - ref. m2502315
About the role
We are seeking an experienced Dental Senior Patient Service Associate to join our growing dental practice in the Central Region. In this full-time role, you will be responsible for providing exceptional customer service and administrative support to ensure a seamless experience for our valued patients.
What you'll be doing- Attend to patients courteously, upholding the quality service standard
- Responsible for front-desk duties such as registrations, appointments, billing and payment collection, handling enquiries (email/phone/walk-in)
- Ensure availability and operation of the necessary equipment (e.g. NETS/credit card, etc), supplies (e.g. medication, masks, stationery), and systems.
- Assist to prepare and dispense medication
- Top up medications and assist in stock taking as required
- Responsible for the cleanliness of the clinic facilities, including regular wipe down/cleaning
- Ensure that procedures/equipment run smoothly.
- Filing of case notes.
- Handle enquiries in a timely and professional manner.
- Other administrative and ad-hoc duties as assigned.
- At least 3 years' experience in a similar patient-facing role within the dental or healthcare industry
- At least 1 year of experience Dental Assistant preferred
- Excellent communication and interpersonal skills, with the ability to interact with patients of all ages and backgrounds
- Strong organisational and multitasking abilities, with attention to detail and a problem-solving mindset
- Proficiency in using dental practice management software and other relevant technology
- A friendly, positive, and empathetic approach to customer service
- A passion for the dental industry and a commitment to providing the highest standard of patient care
What we offer
At SINGAPORE MEDICAL GROUP LIMITED, we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits including medical insurance and wellness programs.Join our team and be part of a dynamic, growing organisation that values excellence, innovation, and a patient-centric approach.
About us
SINGAPORE MEDICAL GROUP LIMITED is a leading provider of integrated healthcare services in Singapore. With a network of specialist clinics and medical centers across the country, we offer a comprehensive range of treatments and services to our patients.Our mission is to deliver world-class healthcare and improve the lives of the communities we serve. We are proud of our reputation for clinical excellence, outstanding customer service, and a talented and dedicated team of healthcare professionals.
Apply now to become our Dental Senior Patient Service Associate and be a part of our dynamic team!