Hotel Front Desk Agent

apartmentHotel Royal placeNewton scheduleFull-time calendar_month 

JOB SCOPE

The Hotel Front Desk Agent will assist in attending and serving the section which he/she is been assigned i.e. Front Desk Reception, Food and Beverage etc.

JOB RESPONSIBILITIES
  1. Responsible to attend, serve and assist the guests in their enquires and/or services needed in checking in and checking out.
  2. Provide excellent guest and or customer serivce to ensure that the guests/customers needs and wants are attended.
  3. Escort guests to their allocated guests rooms and show them the amenities in the rooms.
  4. Assist in carrying their luggages and/or hand-carried luggages to their rooms and/or to the lobby areas for checking out.
  5. Good interpersonal communication skills is needed to be able to listen and resolve problems and/or enquiries put forth by the guests/customers.
JOB REQUIREMENTS
  • Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.
  • Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.
  • Possess excellent communication skills and able to build up
OTHERS
  • Annual Wage Supplement (AWS - 13th month bonus)
  • Medical benefits
  • Dental benefits
  • Other benefits
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