Hotel Front Desk Agent
Hotel Royal Newton Full-time
JOB SCOPE
The Hotel Front Desk Agent will assist in attending and serving the section which he/she is been assigned i.e. Front Desk Reception, Food and Beverage etc.
JOB RESPONSIBILITIES- Responsible to attend, serve and assist the guests in their enquires and/or services needed in checking in and checking out.
- Provide excellent guest and or customer serivce to ensure that the guests/customers needs and wants are attended.
- Escort guests to their allocated guests rooms and show them the amenities in the rooms.
- Assist in carrying their luggages and/or hand-carried luggages to their rooms and/or to the lobby areas for checking out.
- Good interpersonal communication skills is needed to be able to listen and resolve problems and/or enquiries put forth by the guests/customers.
- Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.
- Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.
- Possess excellent communication skills and able to build up
- Annual Wage Supplement (AWS - 13th month bonus)
- Medical benefits
- Dental benefits
- Other benefits
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