Customer Service Executive - Geylang

We are seeking a detail-oriented Freight Customer Service Executive to join our dynamic team. The ideal candidate will have a strong background in freight forwarding and a passion for exceptional customer service. This role involves managing inquiries, coordinating airfreight and oceanfreight shipments, and ensuring smooth communication between clients and internal teams.

Responsibilities include:

• Customer Support: Serve as the main contact for customer inquiries, ensuring prompt and satisfactory resolutions.
• Shipment Coordination: Oversee airfreight and oceanfreight logistics, including booking, tracking, and documentation, while liaising with carriers and stakeholders.
• Problem Solving: Address shipping issues, proactively update customers on delays, and find effective solutions.
• Documentation & Compliance: Prepare shipping documents, ensuring adherence to regulations and maintaining accurate records.
• Collaboration: Partner with internal teams to enhance customer experiences and streamline operations.
• Performance Tracking: Monitor feedback and service metrics to drive continuous improvement.

Key requirements:

• Degree in Logistics, or a related field preferred.
• Minimum of 3 years of experience in freight forwarding operation.
• Strong master of freight forwarding operations, ocean and air documentation, regulations, and industry practices.

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403