CUSTOMER EXPERIENCE ANALYST (Banking, Central/Contract/Up to 7K) - Pasir Ris
The Role:
We are looking for an analytics-driven professional to be part of team who are driving culture change and journey improvements. You will understand, interpret and act on the data we gather about how customers interact with the Bank and how they feel about their experiences.
You will help to uncover opportunities using internal and external data, create transparency through performance monitoring and equip our teams with the insights to take action. The right candidate is someone who is passionate about customer experience and using data to drive action.
Responsibilities:
- Run our external benchmarking analysis and generate insights on how the Bank performs vs their competitors
- Monitor our digital performance and identify opportunities to improve journey resiliency and design.
- Participate in the Enterprise Experiment taskforce, responsible for driving rigorous experimentation across the bank and enhancing capabilities
- Support our Customer Experience Management forums where we review and respond to customer signals and feedback
- Generate insights based on voice of customer data to support culture change programs
Skills & Experience:
- Degree in a field related to Economics / Social or Cognitive Psychology / Behavioural Science / Statistics / Data Analytics / Consumer Behaviour is preferred but not required
- Experience in using Qualtrics or similar customer experience management platform
- Experience in survey design, execution and customer experiencemanagement
- Experience working with Design agency would be a bonus
- Has an interest in Customer Experience and customer research
- A self-starter and collaborator that flourishes in a fast-paced, ever-changing and deadline-driven environment
- Singaporeans Only / Contract: One year/extendable
To submit your application:
Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to belinda.ho@rmagroup.com.sg stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality.We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
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RMA Consultants Pte Ltd EA License No 93C4403