Customer Service Executive (Call Centre)

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days' work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly)
• No working experience is welcome to apply as on-the-job training will be provided.